You can view customer data and edit notes in the Declined Payment report.
NOTE: This report is available if logged on to Corporate or the auto billing site.
- At the WashConnect® logon screen, select Corporate or the autobilling site, and the click the Log On button.
![](https://host1000.washconnect.com/webhelp/Portals/31/Buttons/logon_button.png?ver=2016-10-21-104317-553)
- On the Clubs menu, click Reports, and then click Declined Payment.
- In the Declined Payment report, search and select a customer.
The selected row is highlighted.
- Click the View Notes button.
The Notes dialog box appears.
![](https://host1000.washconnect.com/webhelp/Portals/31/Clubs/Declined%20Payment%20report%20notes.png?ver=2016-03-01-090412-693)
- Click the Add Button from the Notes Dialog Box.
![](https://host1000.washconnect.com/webhelp/Portals/31/Buttons/Add%20gray%20button.png?ver=2016-02-26-151012-610)
- In the Add Customer Notes box, type the necessary note.
- Click the Save button.
![](https://host1000.washconnect.com/webhelp/Portals/31/Buttons/Save%20gray%20button.png?ver=2016-07-15-174006-187)
The Note is added to the customer’s history.
- Click Close button.
![](https://host1000.washconnect.com/webhelp/Portals/31/Buttons/Close%20Gray%20button.png?ver=2016-07-15-174005-577)