To view the Club Summary report, follow these steps:

NOTE: This report is only available at Corporate.

1. Open WashConnect, and log on to Corporate.
2. On the Clubs menu, click Reports, and then click Club Summary.
   The Club Summary tab appears.
3. In the From Date and To Date boxes, select a date range.
4. In the Level box, select the totals to be compiled for the corporate, region or individual car wash site.
5. Click the View button.
   The Summary report appears.

Identifying trends in membership can easily be discovered from the Club Summary Report.

The Declined, Suspended, and Terminated columns show negative activity. The Declined column displays rejected credit cards. If a customer is declined, you might decide to suspend, terminate, or renew the membership.
The report shows the most recent program membership that applies to each program member. Therefore, if a customer was declined to start the month and later in the month opted to terminate the membership, the report counts the membership as terminated and not declined. But if the report date ends before the termination, the report would count the membership as declined. The sum of Renewed & Active, Current, & New columns give you the Total Active for the time frame.