Terminate or Suspend Vehicles but not Customer

Terminate or Suspend the vehicle(s) but NOT the customer.

IMPORTANT:

•    Terminating vehicles does not delete credit card information.

•   Suspended vehicles can reactivate their membership without resubmitting a credit card.

  1. Open WashConnect.
  2. On the Customers menu, select Manage Customers.
  3. Search for a Customer.
  4. In the Search box, type in customer’s plate number.
  5. From the In Field list, select License.
  6. Click the View button.
  7. Double-click the customer.

-or-

Select an active customer, and then click the Edit Customer button.

  1. Click to select Vehicle Information tab.
  2. Double-click to select the vehicle.

The Vehicle dialog box appears.

  1. In the Billing Status box, select Terminated or Suspended.
  2. Click OK.
  3. Repeat steps 7-9 to terminate or suspend other vehicles.
  4. Click the Save button.
  5. If you receive the "Customer Saved Successfully" message, click OK.

 

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