Question

Answer

Who should look at the Performance menu?

The reports in the Performance menu are designed for individuals such as a site manager who tracks labor and performance statistics.  Labor is the largest controllable expense for most Full-Service car washes.  If managing labor correctly, you can be more confident that both customer service and profitability will increase.

What are labor and performance statistics?

Labor statistics are your actual versus targeted staffing requirements. Performance statistics are the sales per car by profit center. Together they can give you an idea of how well employees are delivering the service quality you expect.

Why should I be concerned if my labor and performance statistics are off?

The Vehicle Performance report shows percentages against a given standard. However, percentages can be difficult to interpret and often do not tell the whole story. The Performance Gauge report includes variance and performance percentages as well, but those percentages are converted to absolute dollars, not just statistics. You can see your actual labor cost versus what was budgeted. The resulting variance appears in total labor dollars for each hour and for the day. The Performance Gauge report is vital since managers may not understand the total financial impact of the labor decisions they make. A small change in labor statistics can equate to hundreds of dollars per day in labor costs.

Can I view sales data by profit center?

The Sales Distribution report shows sales PLUs by quantity and amount for each profit center.

Can I see sales data for my self- serve bays?

If self-serve bays have TouchNClean payment terminals installed in them, the TouchNClean Usage report will show the sales time package statistics for each bay.