If a customer does not buy a wash, and there is an area where they can pull out of line before entering the tunnel, you can manually raise the gate with the gate override. There are three positions for the Gate Switch: Up, System (Center), and Down.

   
1. Lift the Gate Switch to the Up position.  After the gate raises, move the switch to the center (system) position.

IMPORTANT: If the gate switch is moved to the Down position and not moved to System or Up, the gate will remain closed, and will not open for the next customer.

-or-

*Go to Wash Status menu, and click the Send Gate Open button.

The gate will automatically close after the vehicle passes through.

2. Open Stack Management and confirm the Stack is correct.

3. Reorder, if necessary.
   NOTE:  If a customer is getting a Rewash, there are a few ways to set up a Rewash that are recommended. See the WashConnect User Manual to determine the best Rewash option for your wash such as using a wash code, fleet card, gift card, etc.

      

   *Raise Gate feature from Wash Status menu is available in version 1.3.2 and higher.