A User can terminate Customers from Manage Customers. All customers and vehicles can be terminated from this menu, including Fleet Customers.

Follow these steps to Terminate a customer:

• Suspend - a customer who wanted to temporarily suspend their club and return to use it in the future.

• Terminate - a customer who will not be returning to use the wash again.

IMPORTANT: When terminating a customer, any credit card recurring ID's will be cleared at both the current location and Corporate. Even though terminated, a club is still valid until the expiration date.

NOTE: You cannot remove the Customer record permanently from the Customer List. Users with manage privileges can view terminated customers by selected the status of Terminated and searching for a terminated customer.

IMPORTANT: Suspend a customer to deactivate the customer and retain their credit card recurring ID on file. 

1. On the Customers menu, select Manage Customers.

2. Search for a customer. From the Membership list, click to select the customer.

The customer record is highlighted.

3. Click the Terminate Customer button.