A FREE Wash or Rewash may be authorized by management for a customer in order to wash the vehicle without charging the dissatisfied customer again. Management personnel may give a free wash or complimentary wash ticket for promotional purposes. To rewash a vehicle or send a vehicle through the tunnel as a free wash, the process is the same. Be prepared to know how your management would like to handle an unhappy customer in advance. Free or Rewash buttons are available to quickly take care of the customer.

NOTE: You could also have a $0 Package set up with a wash service plus a discount sales item named specifically for dissatisfied customers.