The Performance menu in WashConnect® assists owners and managers in making adjustments to staffing and hours of operation when necessary based on sales and business trends. The various reports located under Performance can lead to insight about how your business is performing and can result in improved profitability.
WashConnect Performance can assist in guaranteeing your customers receive the speed of service and quality you intended within the costs that are budgeted.
Staffing in the car wash industry is about maximizing the return on your labor investment... not just cutting labor.
Inadequate staffing can cause:
- Long lines
- Drive-offs
- Pool quality service
All three of these problems can result in lower sales, however, too much labor can also have a negative impact on the bottom line. Whether you have an Express Exterior, Full-Service, or Flex-Service, specific labor requirements can be set for your particular business model.
You also have the flexibility to manage separate profit centers—whether they are part of the wash itself, such as the wash tunnel and the hand finished services area—or whether they are separate from the wash, such as a quick lube or convenience store. The Performance menu can show multiple profit centers and multiple facilities.
By using reports such as the Vehicle Performance Report and Statistical Comparison Report, you can view labor costs for specific profit centers and compare them to different time periods. Viewing the labor breakdown of individual profit centers can be used to see where labor is being utilized effectively which can assist in showing how well employees are delivering the quality of service your customers expect.
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Report
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Description
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Dashboard
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In a quick glimpse you can see all the information that you want with the Dashboard Reporting for WashConnect®. The Dashboard allows you to choose which reports you would like to see and displays them all on one screen. Dashboard reports provide Real Time Data and can be displayed in tables and charts.
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Vehicle Statistical Performance
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Displays the Vehicle Statistical Performance by profit center. The report displays statistical performance information such as volume, sales, sales per car, extra sales, extra sales per car, and percentage of cars purchasing extra services based on the selected date range. The report also includes indicators such as required man hours, labor cost, labor per car, among others. Various resolutions can be selected; from viewing a full year to an hour by hour breakdown of the information. Contact ICS Support to assist in setting up your Vehicle Statistical Performance Report.
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Performance Gauge
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Like the Vehicle Performance report, the Performance Gauge report shows volume, sales and labor key performance indicators, hour-by-hour, for the selected date range and profit center. It also includes variance and performance numbers, which show absolute dollars, not just statistics.
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Sales Distribution
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The Sales Distribution report shows a breakdown of PLUs, by profit center, to include the quantity sold and the dollar amount.
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TouchNClean Usage
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The TNC Service report shows sales time package statistics for each bay. (This menu is only available if TouchNClean Devices are installed)
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RFID Statistics
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The RFID Statistics report shows RFID reads for the date range selected to include the RFID tag used, the lane in which the tag was read, and if an Admin Card was used.
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Statistical Comparison
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The Statistical Comparison report compares two user specified date ranges to give a summary of the sales information based on profit center for those time periods. This report can be used to determine which time period was more profitable.
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Projection
Inbay Uptime
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The Projection report is used to adjust staffing to ensure it is aligned with the demand at the wash. It allows the user to see if their targeted labor cost KPI is accurate and if the employee man hours that are setup align with the amount of business that is being done at the site to assist in making decisions on how to staff the wash in the future.
The In-bay Uptime report shows the uptime and downtime of an In-bay Automatic based on the selected time frame. Uptime and downtime is listed as an actual amount and a percentage. (This menu is only available if an Inbay Automatic is configured at a site.)
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