Refund without a receipt is Cash ONLY!

NOTE: Use Void to refund a transaction from the current shift.

Refund is used to give the customer back their money paid from a sales transaction during prior shifts or different locations. Refund privileges are setup from Manage Users in the Users menu by selecting a role and then by allowing Touch POS the Refund for Touch POS privilege.

1. Log on to WashConnect^® from the car wash site level.

2. On the Touch POS menu, open the sales screen (Open Shift), and then select a Greeter.

3. On the POS sales screen, click the Refund button.
4. If you receive the "Do you have a receipt?" message, click No.

You are directed back to POS Screen. A message "Refund in Progress. Please select services for refund" appears across the top of the POS Sales Screen.

5. On the POS Screen, select sales items to be refunded.
6. Click the Finalize button.

If configured, the Refund Customer Information dialog box appears.

7. In the Customer Search box, select the Search button for a customer or to add a new customer.
8. If Phone # and Reason for Refund is not configured, skip to step #9.
9. Type in customer Phone # and Reason for the Refund.
10. Click the Done button.
11. If you receive the "Are you certain you want to refund the selected services with the Amount" message, click Yes.

The message "Successfully refunded the transaction" appears. The item(s) are refunded in the system, the drawer opens, a receipt prints, and then the Touch POS is ready for a new transaction.