You can give a FREE wash for a dissatisfied customer.

Common Practices:

• A Free Wash could be selected for an unhappy customer that wants to come back a different day.
• A ReWash would be used if the customer wanted to go through the wash again immediately. 
• Customer may demand a Refund because he is so disappointed, see Void.

The following instructions are for a customer who has paid for and received the wash but was dissatisfied with the wash, and management would like customer to come back for a FREE WASH or REWASH:

1. Click the Free/ReWash button.
2. From the Choose your Option box, select:

• Free Wash to come back for Free wash another day.

–or–

• ReWash to receive free wash immediately.

3. From the Touch POS sales screen, select the base wash PLU and any extra services PLUs that the customer will receive for Free.
4. Click the Finalize button.
5. If settings are enabled, type in Free Wash/Rewash information. (Customer Name, phone number, Reason for ReWash).
   Approved By, and Greeter are automatically filled in based on who is logged into WashConnect as the cashier and manager.
   The receipt prints out. If configured, receipt will display wash code for future wash.
   NOTE: If customer insists and prefers to receive a full Refund for their dissatisfaction, you can refund the customer’s payment:

• Use Void if transaction is from current shift.
• Use Refund if transaction is from a prior shift or different location.

User must have Free privileges which are setup from Security Roles on User menu. Select a role and then select Free/ReWash from the Touch POS privilege tree.