From the Club Usage report, you can drill down to discover who visited the wash more than anyone else during a given time frame. These are the customers who may be eating into your club membership profits by abusing the program’s terms of use.

You can see the customers who have not visited the wash as frequently as other club members. These might be customers who have stopped visiting the wash. You can reach out to them with a reminder about the program’s value, convenience and speed of service. If you can’t reach them, and after X amount of months of them not visiting the wash, you can put their membership on hold and stop auto bill. Also, there is a global setting to configure for customers who have not used the wash in X amount of days so they are not charged.

The Club Usage Report is a tool for managers at the Corporate level to view the club membership usage which is broken down in percentiles. This report can be used to view the totals from the Corporate level all the way down to the car wash site level.

To view the Club Usage Report, follow these steps:

NOTE:  Club Usage is only available from the Corporate logon.

1. Open WashConnect.
2. From the Clubs menu, click Reports, and then click Club Usage.
   The Club Usage tab appears.
3. In the From Date and To Date boxes, select the date range for the report.
4. In the Level box, select corporate, region, or car wash site.
5. In the Program box, select one or more club programs.
6. Click the View button.
   The Club Usage report appears.

7.  User can select the search preferences, and then click the Save Preferences button.