At the beginning of each shift, it is necessary to Open a POS (Point of Sale) register shift in order to make any sales transactions or perform Adds and Removes. 

IMPORTANT: Carefully count the money as you add it to the POS drawer as this entry is automatically verified and cannot be edited. Be sure that shifts are opened and closed accurately to assure cash accountability.

When opening a shift, you can remove any amount that is available in the safe to open your shift and place in the POS drawer. This practice is assuming you have the recommended Safe enabled. If you do not have the Safe enabled, the POS drawer should consistently remain with the same exact amount of money at the end of every shift.

To open a POS Register Shift, follow these steps:

1. Open WashConnect at the site level.

NOTE: User with the Security Role to Open Shift may be required to log on to WashConnect.

2. On the Touch POS menu, select the Open Shift button.

NOTE: If midnight passed and the prior shift was not closed, the system will need to Close Shift before Open Shift is available. If the Touch POS menu option only has the Close Shift button available instead of Open Shift, you will need to close the prior shift before you can open a new shift. 

IMPORTANT: Required for Commissions, ICS technical support can enable or disable the system to require a Greeter to clock in. If enabled, the last greeter that clocked in is the default greeter. 

NOTE: The default cashier is whomever is clocked in to WashConnect. If you would like to change the Cashier, clock out and have the cashier clock in WashConnect. If the fingerprint reader is configured for clock in/switch profit center, the use the finger print reader to clock in as the new greeter.

3. In the Manager box, select a name from the list.
4. From the Beginning Bank section, enter the quantity of bills, coins, or tokens to add to the drawer that was removed from the safe. When opening a shift, you can remove any available amount of money from the safe and place it in the Cash Drawer to open your shift.
5. Choose one of the following options:

• Type the quantities and click the Open Shift button. The shift opens with the amounts you have entered.
  –or–
• Type the quantities and click the Open Shift with Report button. This shift opens with the amounts you have entered, and a report will print on the receipt printer.

The POS Entry screen is now available to enter a sales transaction. A Remove Journal Entry was automatically made in the WashConnect system for the Open Shift. This entry is automatically verified and cannot be edited.

NOTE: Cash Express is only available if the Touch POS device is configured to not use the Safe. Type a Total amount in the Cash Express (lump sum) box if you do not type amounts in the denomination boxes.

The total amount in the drawer appears on the Total line.

Tip: Verify your cash movements as soon as possible. It is possible to edit most shift information after a shift has been closed. However, it is faster and easier to enter accurate information during the shift.

FAQ

USING SAFE: 

• When using a Safe, remove all money from the drawer so it always closes with zero, therefore, you can select any available amount of money to open the next shift, and every morning it can be a different starting amount.
• When using a Safe, all money is supposed to be removed from the drawer at the end of the shift and placed in the safe so the drawer always closes with an amount of zero. When opening a shift, you can remove any amount that is available in the safe to open your shift and place in the POS drawer.

NO SAFE:

• When the Safe is not configured, at the end of the shift, you can deposit an amount at the Bank and leave a specific amount in the drawer.  Typically you leave the same amount in the drawer every night, for example, you can deposit anything over $150.00 and then keep $150.00 in the drawer every night.
• This note refers to a POS that is not using the safe. When the amount you are opening your drawer with does not match the amount the register was closed with from the previous shift, the "If the Bank Discrepancy message appears, double check the amounts entered in the denomination or the Cash Express boxes and the actual amount in the drawer" message appears.
• When a safe is not configured and opening a new shift, the POS checks for any difference between the previous shift Ending Bank Balance and the current shift Beginning Bank Balance. If a difference is found, the POS prompts the user if they still want to open the shift or not.  If user continues, the POS will insert a new record with the amount of the difference with a journal action Beginning Bank Difference. This will also display at the bottom of the Shift Detail report.
• There is a setting to span midnight one time without forcing a Close Shift that technical support can set up for you. See POS > TouchPOSConfiguration > General. If the shift is left open long enough that a second midnight is reached, the system will force a closure of the open shift, and then you can open a new shift.