You can view customer data and edit notes in the Declined Payment report.

NOTE: This report is available if logged on to Corporate or the auto billing site.

1. Open WashConnect, in Region(s) select Corporate, and then click the Log In button.
   NOTE: When logged in at the Corporate location, the entire Corporate structure will be available. When logged in at a site level, only that site will be available for selection.
2. Select Clubs > Reports > Declined Payment.
3. Search for a customer, and then click to select the row that the customer appears in.

NOTE: The checkbox does not target the customer for this function.

The selected row will be highlighted in orange.

4. Click the View Notes button. 

The Notes dialog box appears.

5. Click the Add Button from the Customer Notes dialog.
6. In the Add Customer Notes box, type the necessary note.
7. Click the Save button.

The Note is added to the customer’s history.

8. Click Close button.