You can view customer data and edit notes in the Declined Payment report.

NOTE: This report is available if logged on to Corporate or the auto billing site.

1. At the WashConnect® logon screen, select Corporate or the autobilling site, and the click the Log On button.

2. On the Clubs menu, click Reports, and then click Declined Payment.
3. In the Declined Payment report, search and select a customer.

The selected row is highlighted.

4. Click the View Notes button.

The Notes dialog box appears.

5. Click the Add Button from the Notes Dialog Box.
6. In the Add Customer Notes box, type the necessary note.
7. Click the Save button.

The Note is added to the customer’s history.

8. Click Close button.