Perform these steps if a single vehicle/plate is experiencing image issues.
- Open WashConnect.
- From the Region panel, click to select the wash site, and then type your credentials, and touch the Log On button.
- Select LPR > Analysis by Plate.
- Define the Date, Site, Device where the plate read issue occurred.
- In the In Field box, make a selection: RFID, License, Transaction, or Transaction Time
- Press the Search button.
Transaction information is displayed
- Confirm the customer and plate information match the Camera Result and OCR Result shown.
- If the Camera Result does not match or show the license properly:
- Confirm the Transaction Time and Lane match the customer affected.
- Check/adjust the Camera angle if needed.
- Address any other potential causes that could affect the image result before testing again.
- If OCR Result does not match, change the OCR Result Status to Incorrect.
- If the Existing Plate field does not match, enter the correct plate information in the New Plate field, click Save before testing again.
- Press the Previous or Next record buttons if needed to check additional reads.