NOTE:  The Club Usage report is only available from Corporate logon.

From the Club Usage report, you can drill down to discover who visited the wash more than anyone else during a given time frame. These are the customers who may be eating into your club membership profits by abusing the program’s terms of use.

You can see the customers who have not visited the wash as frequently as other club members. These might be customers who have stopped visiting the wash. You can reach out to them with a reminder about the program’s value, convenience and speed of service. If you can’t reach them, and after X amount of months of them not visiting the wash, you can put their membership on hold and stop auto bill. Also, there is a global setting to configure for customers who have not used the wash in X amount of days so they are not charged.