Refund without a receipt is Cash ONLY!

NOTE: Use Void to refund a transaction from the current shift.

Refund is used to give the customer back their money paid from a sales transaction during prior shifts or different locations. Refund privileges are setup from Manage Users in the Users menu by selecting a role and then by allowing Touch POS the Refund for Touch POS privilege.

1. Log on to WashConnect from the car wash site level.

2. On the Touch POS menu, open the sales screen (Open Shift), and then select a Greeter.

3. On the POS sales screen, click the Refund button.
4. When you receive the Choose Refund Type message, click Refund with No Receipt.

You are directed back to POS Screen where across the top of the POS Sales Screen, the Refund in progress. Please select services for refund. message appears.

5. On the POS Screen, select sales items to be refunded.
6. Click the Finalize button.

If configured, the Refund Customer Information dialog box appears.

7. In the Customer Search box, select the Search button.

The Customer Search Dialog box appears.

8. In the Search box, type in a your customer's name and select it from the list.  If your customer is not in the system, click the Add button to add a new customer.
9. If Phone # and Reason for Refund is not configured, skip to step #11.

10. Type in customer the Phone # and Reason for the Refund.
11. Click the Done button.
12. If you receive the "Are you certain you want to refund the selected services for the Amount of $xx.xx" message, click Yes.

The message "Successfully refunded the transaction" appears. The items are refunded in the system, the drawer opens, a receipt prints, and then the Touch POS is ready for a new transaction.