If a club or fleet customer would like to place their membership on hold temporarily, perhaps they live elsewhere part of the year, you can suspend the customer and the system will suspend all vehicles under the customer or account, and not bill them during the suspension.

IMPORTANT: Suspending will deactivate a club customer but retains their recurring ID on file. The recurring ID will be retained for possible reactivation in the future.  

Suspend Club Customer

1. From the Customers menu, select Manage Customers.
2. Search for the customer, and click to select the customer.
3. Click to select the active customer, and then click the Edit Customer button.
4. In the Status box, select Suspended.
5. Click the Save button.
6. Click OK.
7. If configured in WashConnect, the Terminated (and Suspended) Club Customers may renew their membership directly at the ICS Payment Terminal or at the POS.

NOTE: For security purposes, WashConnect does not store credit card data but instead stores a recurring ID that is connected to the credit card processor that it uses to access the credit card data like TransFirst. 

Suspend Fleet Customer

1. From the Fleet menu, select Accounts.
2. Click the Edit button to suspend the entire fleet.
3. Click the Edit Fleet Customer button to suspend an active fleet customer.
4. In the Status box, select Suspended.
5. Click the Save button.
6. Click OK.
7. If configured in WashConnect, the Terminated (and Suspended) Club Customers may renew their membership directly at the ICS Payment Terminal or at the POS.

NOTE: For security purposes, WashConnect does not store credit card data but instead stores a recurring ID that is connected to the credit card processor that it uses to access the credit card data like TransFirst.