You can edit a customer in the Declined Payment report. For example, you might need to change the customer status.

1. At the WashConnect® logon screen, select Corporate or the autobilling site, and the click the Log On button.
2. On the Clubs menu, click Reports, and then click Declined Payment.
3. View a Declined Payment report.
4. Click to select a customer.

The selected row is highlighted.

5. Click the Edit button.

The Customer Information tab appears for the selected customer.

6. You can modify the Customer information, Vehicle Information, or Customer Group(s).
7. Click the Save button.