You can edit a customer in the Declined Payment report. For example, you might need to change the customer status.

1. Open WashConnect, in Region(s) select Corporate, region, or the local site, and then click the Log In button.
   NOTE: When logged in at the Corporate location, the entire Corporate structure will be available. When logged in at a site level, only that site will be available for selection.
2. Select Clubs > Reports > Declined Payment.
   
   
   
   
3. Search for a customer, and then click to select the row that the customer appears in.
   NOTE: The checkbox does not target the customer for this function.
   The selected row is highlighted in orange.
4. Click the Edit button.

The Customer Information tab appears for the selected customer.

5. You can modify the Customer information, Vehicle Information, or Customer Group(s).
6. Click the Save button.