You can edit a customer in the Declined Payment report. For example, you might need to change the customer status.

1. At the WashConnect logon screen, select Corporate or the autobilling site, and the click the Log On button.
2. Select Clubs > Reports > Declined Payment.
3. Search for a customer, and then click to select the row that the customer appears in.
   NOTE: The checkbox does not target the customer for this function.
   The selected row is highlighted in orange.

5. Click the Edit button.

The Customer Information tab appears for the selected customer.

6. You can modify the Customer information, Vehicle Information, or Customer Group(s).
7. Click the Save button.